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Active tag solution
Frequently asked questions and Troubleshooting
FAQ - About the Active Tag solution
FAQ - About the Active Tag solution
Rosemary Stone avatar
Written by Rosemary Stone
Updated over a week ago

What is the range between the gateway and an active tag?

Up to 500 m (540 yards) where there is direct line of sight. Objects such as trees and buildings blocking line of sight may interfere with the read range in that direction.

How long does data stay on an active tag?

Data will remain on the active ear tag or active collar for 10 days. The oldest data disappears first.

How can I see the status of the battery in an active collar tag or active ear tag?

Use the web app to check the status of active tags. Click on My Devices, then Active Tag to see a list of the active tags with battery level and other information.

Can I integrate other farm systems and synchronise data with Datamars Livestock and Active Tag?

Yes, Datamars Livestock supports integration with drafting/sorting gates, farm management software and national databases.

How can I stop getting so many email or push notifications?

Change the notifications for your account using the web app.

Having trouble?

  • Phone the Datamars Smart Farming support team:
    AU 1800 248 774
    NZ 0800 248 722
    US +1 (888) 431-0957 (toll free).
    UK +44 20 4571 7717
    IE and EU +353 (21) 242 8844

  • Email sf-support@datamars.com

  • Ask us a question in the blue messaging tool on the bottom right hand side of your screen.

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