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Troubleshooting a satellite internet connection

Troubleshoot a poor or lost satellite internet connection (Satellite WOW systems only)

Rosemary Stone avatar
Written by Rosemary Stone
Updated over a week ago

A poor internet connection will slow down data the flow of data to Datamars Livestock. A lost connection will prevent data flow altogether.

To troubleshoot a satellite internet connection:

  1. Position yourself next to the WOW system.

  2. Go into your mobile phone settings and check that Wi-Fi is set to On.

  3. From the list of available networks, select RemoteWOW and enter the password trutestRemoteWOW.

  4. Open a browser (e.g. Google or Safari) and type into the address bar.

    This will launch the Datamars WOW Configuration app:

5. Scroll down to Current Signal.
The Modem Status should be Connected and the Signal Strength should be >62 within two minutes of power-up, or >56 two minutes after power-up.

If the Signal Strength is below 62 within two minutes of power-up or below 56 two minutes after power-up:

1. Double-check the satellite details (including Azimuth and Elevation) for your farm. This process needs to be done if the WOW system has been moved to a different location since the satellite details were first determined. Orient the satellite antenna and check the signal strength using these satellite details. If there are still issues, follow the steps below.

2. Make sure that the WOW system is on even ground. If this is not possible, you will need to adjust the angle of the satellite antenna to compensate. Use an inclinometer or level (or an app on your mobile phone) to set the angle and disregard the measurements on the angle bracket on the satellite antenna bracket. Inclinometers and levels work from a horizontal plane so you will need to calculate the angle required by subtracting the Elevation from 90°. For example, if the Dishpointer website advises the satellite is at an Elevation of 35°, the incline will be 55 (90 minus 35).

This example shows the iPhone Measure tool with 55° incline:

4. If you are still having problems, contact the support team (see below).

If the Signal Strength is 0:

Check that the satellite antenna is plugged in correctly.

Caution! The satellite antenna must be connected to the control box first, before the battery and solar panels, or the control box could be damaged by a power surge.

If an Error is displayed:

1. The WOW system may require rebooting if the battery voltage has dropped significantly at some point:

  • Reboot the control box by disconnecting the solar panel connectors and the battery power connector, wait for two minutes, then reconnect:

2. Check the solar panels as they may not be recharging the battery properly:

  • Check that the solar panels are facing the midday sun with no obstacles or shadows affecting them.

  • Check that the solar panels are clean. A build-up of dust or bird excreta can affect performance.

  • Check the solar panel cables and battery cables are connected and are not damaged.

  • Check the solar controller on the inside lid of the control box. A green LED should indicate it is charging:

3. Check the battery as it may be faulty:

  • Check the battery using a battery tester. It should be above 12.2 V.

  • Try recharging the battery using a charger with a de-sulfation capability. This may help recover the battery, depending on how sulfated it is.

  • Replace the battery.

  • After trying any of the above remedies, monitor the battery voltage for a few weeks using the Datamars WOW Configuration app. Go to the Diagnostics screen and view the Vbatt field. It should remain above 12.2 V:

If Modem Status is Not Attached:

The satellite data limit has been reached and the SIM needs to be reset. Contact the support team (see below).

Having trouble?

  • Phone the Datamars Smart Farming support team:
    AU 1800 248 774
    NZ 0800 248 722
    US +1 (888) 431-0957 (toll free).
    UK +44 20 4571 7717
    IE and EU +353 (21) 242 8844

  • Ask us a question in the blue messaging tool on the bottom right hand side of your screen.

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