📝 This topic is for all models except the Dairy WOW 4000. For the Dairy WOW 4000, click here.
A poor internet connection will slow down data the flow of data to Datamars Livestock. A lost connection will prevent data flow altogether.
To troubleshoot an LTE internet connection:
Position yourself next to the WOW system.
Go into your mobile phone settings and check that Wi-Fi is set to On.
From the list of available networks, select RemoteWOW and enter the password trutestRemoteWOW.
Open a browser (e.g. Google or Safari) and type 192.168.50.1 into the address bar.
This will launch the Datamars WOW Configuration app:
Scroll down to Current Signal.
The Modem Status should be Connected.
The Signal Strength should be between -30 and -90 dBm.
If the Modem Status is Not Connected, check the LTE settings are configured correctly.
If the Signal Strength is 0, check that the 4G LTE antenna is plugged in correctly on the control unit:
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If the Signal Strength is between -91 and -100 dBm, reposition the 4G LTE antenna. If this doesn't work, try a third-party antenna with a longer cable and mount it in a different location (e.g high on a pole).
If the problem persists, contact the support team (see below).
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