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Tips for uploading to NAIT
Tips for uploading to NAIT

Tips to resolve common issues when uploading sessions to NAIT

Updated over 2 months ago

The Data Link mobile app and Data Link PC software can help you to comply with New Zealand NAIT requirements, by enabling you to send sessions directly to NAIT straight from your Android smartphone, Apple iPhone, or Windows PC. You can:

  • register animals

  • send animals

  • receive animals

Tips for common issues

Username and password

The most common issue that prevents successful session uploads is an incorrect NAIT username and password. The initial error from NAIT may say Access is denied. However, if you continue to try to upload the session, the error will change to Unknown error which means NAIT has temporarily locked your account.

Try to resolve the issue by checking your username and password by logging into the NAIT website. If you have an issue logging in, please contact NAIT directly on 0800 482 463.

Once you've checked your username password:

  1. Launch the Data Link app on your mobile device.

  2. Tap the Settings cog icon in the top right-hand corner.

  3. Tap the NAIT logo to log out.

  4. Tap the NAIT logo to enter your login details.

  5. Try uploading a session to NAIT again.

Correct NAIT numbers

Check that you have the correct NAIT sending and receiving numbers for sessions to upload correctly. Contact NAIT directly on 0800 482 463 for issues about your NAIT numbers.


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Animals already registered

Sometimes NAIT will provide a logical error which means that the upload was successful, but for specific animals, no changes were required. For example, a successful registration may include the error Animal already registered. This means the animal was already registered and no further action is required.

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