If you have checked the gateway and it has not been seen for a while (e.g. a few hours), it may be offline.
To check the gateway in the web app:
Go to My devices and Farm Network Gateway.
Observe the Last seen time and click on the gateway:
Perform the following checks:
Check power supply to gateway and modem
Is the power LED on the gateway and modem ON? If not, check that the gateway or modem hasn't been switched off. Check the circuit board to see if a circuit breaker has tripped. If power was the issue and it has been re-established, wait for a few minutes then check the gateway Last seen time again.
Check internet connection - ethernet
Connect a laptop to the modem using an ethernet cable and a different port.
If this internet connection is OK, the gateway ethernet cable may be damaged and should be replaced.
If this internet connection is not OK, check with your internet service provider. If the ISP says everything is OK, the gateway may be faulty.
Check internet connection - Wi-Fi
Connect a mobile phone to the modem using the same Wi-Fi connection as the gateway.
If this internet connection is OK, the gateway may be faulty.
Check internet connection - LTE
Use a mobile phone to check the signal strength (number of bars) at the gateway location.
If the signal strength is OK, the gateway may be faulty.
For further help
Contact the Datamars Smart Farming Support Team, see below.
Phone the Datamars Smart Farming support team:
AU 1800 248 774
NZ 0800 248 722
US +1 (888) 431-0957 (toll free).
UK +44 20 4571 7717
IE and EU +353 (21) 242 8844
Ask us a question in the blue messaging tool on the bottom right hand side of your screen.