Skip to main content
All CollectionsEID readers and Weigh scale indicatorsXR5000, ID5000 and JR5000 weigh scale indicators
Troubleshooting - Using load bars with a 5000 weigh scale indicator
Troubleshooting - Using load bars with a 5000 weigh scale indicator

Follow these troubleshooting steps if you have problems with your load bars and 5000 indicator

Updated yesterday

Weight readings are unstable, the indicator is not zeroing OR the indicator is displaying "Underload", "Overload" or "Bad Cell Code"

Follow the instructions below to check the weighing settings on the 5000 weigh scale indicator. After this, you should physically check the components of the weighing system.

Check the weighing settings on the 5000 indicator

To check the weighing settings:

  1. From the Home screen, tap Settings, Next page then Weighing Settings.

    Set Damp System to
    - Superdamp III (Cattle) or Superdamp 4 (Cattle) if weighing cattle
    - Superdamp III (Sheep) or Superdamp 4 (Sheep) if weighing sheep
    - Averaging if weighing grain or fleece

  2. Set Resolution to 0.5 kg.
    💡 Use a finer resolution (0.1 or 0.2 kg) if you are weighing lambs or other small loads. The finer the resolution, the longer it will take for the weight to be established.

  3. Set Load Bar Type to match your brand and model of load bars. If there is no match, select Tru-Test:

  4. Enable Power Up Zero.

  5. Set Auto Zero Track to On Net.

  6. Disable Reverse Weighing.

  7. Set Tare to 0.0 kg:

  8. Return to the Weighing screen, zero the indicator and test the weigh scale using a known weight. If you are still having problems, proceed with the next troubleshooting steps.

Physically check all components of the weighing system

To check components:

  1. Is something interfering with the load bars? For example, sticks, stones, hardened mud, bits of conduit or chain etc can bind the load bars, preventing them from moving properly. Clean around the platform and load bars using a stiff broom (do not use a pressure washer/hose to clean the load bars).
    ​

  2. Are the load bar cables damaged? Any cuts or wearing? If so, order replacement load bar cables. Contact your local retailer or territory manager.
    ​

  3. Is there moisture in the connectors? Disconnect the load bar connectors. Using a soft cloth with methylated spirits or isopropyl alcohol (nothing stronger), wipe the pins on the indicator, inside the connectors on the load bar cables and around the caps. When dry, reconnect and test again.
    ​

  4. Can you isolate the fault - is it a connector, a load bar cable a weigh scale indicator port?
    a. Disconnect both load bar cables from the weigh scale indicator.
    b. Reconnect the first load bar cable to the first port on the indicator. Now try connecting it to second port.
    c. Test the second load bar cable the same way.
    d. If one load bar has an issue with both ports, this indicates a faulty load bar, load bar cable or load bar connector. Send both load bars in for servicing.
    If both load bars have an issue with one port, this indicates a faulty port on the weigh scale indicator. Send the weigh scale indicator in for servicing.
    If both load bars have an issue with both ports and you are using third-party load bars (not Tru-Test load bars) with a Tru-Test weigh scale indicator, click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com. You will be guided through the Span Calibration process.

Having trouble?

  • For servicing, contact your local retailer or territory manager. They have a list of authorised service agents.

  • If you are still having trouble or need advice, click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com.

Did this answer your question?