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Troubleshooting - Connecting an EID reader to a 5000 indicator

Try these suggestions if you are having problems connecting an EID reader to a 5000 weigh scale indicator

Updated this week

This article applies to:

  • XR5000, ID5000, JR5000 weigh scale indicators

  • XRS2i, XRS2, SRS2i, SRS2 EID stick readers

  • XRP2i, XRP2 EID panel readers

Follow the instructions here to connect an EID stick reader to a 5000 indicator. However, if you are having trouble establishing a connection, perform the following checks:

If the EID reader is connected to the 5000 indicator via Bluetooth

Check the indicator's Bluetooth settings

  1. Go to Settings > Next page > Connections.

  2. In the Bluetooth screen, make sure that Bluetooth is ON and Auto Connect is enabled:

Check the EID stick reader's Bluetooth settings

  1. Go to Settings, Bluetooth and make sure that Bluetooth is set to Manual.
    📝Although Bluetooth can be set to Auto, we recommend setting the EID stick reader to Manual and the indicator to Auto. Using different settings on the two devices seems to provide a more reliable Bluetooth connection.

  2. Select Advanced and make sure that Connect Mode and Output are both set to [Default]:

Check the indicator to make sure it is not connected to another device

  1. Go to Settings > Next page > Connections.

  2. In the Bluetooth screen, make sure that the indicator is not connected to a different Bluetooth device:

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  3. If it is, disconnect the device by selecting it, pressing ENTER and Disconnect.

Check the indicator to make sure it is not attempting to connect to a random Bluetooth device

  1. Go to Settings > Next page > Connections.

  2. In the Bluetooth screen, make sure that the indicator is not attempting to continuously connect to a random Bluetooth device:

  3. If it is, disconnect the device by selecting it, pressing ENTER and Disconnect.

Check that the EID reader and indicator have the latest software

If your EID panel reader is connected to the 5000 indicator via a serial cable

Check the cable

If you suspect that the cable you are using to connect the panel reader with the 5000 indicator is faulty:

  1. Connect the EID panel reader to a PC using the suspect serial cable (it has two parts):

  2. Launch Data Link PC software.
    If the panel reader is Connected in Data Link, the cable is not the problem:

Need help?

  • If you need help, click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com

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