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Troubleshooting downloading and installing Data Link PC software

Try these solutions if you are having trouble downloading or installing Data Link PC software.

Updated yesterday

Having trouble downloading Data Link PC software?

🤚 Some anti-virus software may flag Data Link as suspicious, but it is legitimate Tru-Test software.

  1. Go to the Tru-Test website, click on PRODUCTS > Software & Apps > Data Link PC Software > Download Data Link OR download from here: https://sw.tru-test.com/weighing/software/DataLink_Web.exe.

  2. Save the file to a known location on your PC.

  3. Scan the software using your anti-virus software.

  4. Double-click the .exe file to start installation.

  5. Follow the on-screen instructions.

OR

  1. Go to the Tru-Test website, click on PRODUCTS > Software & Apps > Data Link PC Software > Download Data Link OR download from here: https://sw.tru-test.com/weighing/software/DataLink_Web.exe.

  2. If you see message “Installing prerequisite software” and the download seems to be stuck, the file may have been blocked by your antivirus software. Click on Cancel, go to your Downloads folder and find the DataLink.exe file.

  3. Right-click on the file and make sure Unblock is ticked.

I have downloaded Data Link PC software, but can’t run the file

Try restarting your PC and try again.

Having trouble?

If you need help, click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com

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