Datamars Livestock

Try these solutions if you are having trouble downloading or installing Data Link PC software.

Troubleshooting downloading and installing Data Link PC software

If Data Link PC software has lost its connection with your Tru-Test device, you can reinstall the device's USB driver using Data Link.

Resolving Tru-Test device connection issues using Data Link PC software

If re-installing the USB driver using Data Link has not resolved your connection issues, try these advanced troubleshooting steps.

Resolving Tru-Test device connection issues using the Windows Device Manager (advanced)

There is a known issue with the NAIT server when using Data Link PC software to upload sessions. Here are some workarounds.

NAIT error message - failed to connect to web server

You can update your device firmware from a file using Data Link PC software. This procedure should only be used when troubleshooting, with assistance from the Support Team

Updating device firmware from a file during troubleshooting

Troubleshooting Data Link PC software

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