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Troubleshooting - Electric fence/Energizer issues in the Datamars Pro app

If you are having problems with your electric fence or energizer, diagnose the issue using the information below.

To analyse problems with your electric fence and energizer you will need to:

  • View the energizer status in the Datamars Pro mobile app or Datamars Livestock web app.

  • Measure the fence voltage using a Fault Finder or Fence Remote Control or a Digital Voltmeter (DVM).

  • Examine the lights on the energizer

Problems with the electric fence?

In Datamars Pro, the Current Voltage is low (e.g. 5 kV), even though the Target Voltage is set to Full or a High value (e.g. 9 kV). The Fence Voltage measured is also low (e.g. 4 kV).

  • A branch may have fallen on the fence or something may be entangled in it. Disconnect the energizer from the mains power supply, then check the fence.

In Datamars Pro, the Current Voltage is high (e.g. 9 kV) but the Fence Voltage measured is low (e.g. 4 kV).

  • This indicates an issue with the earthing system. The earth system should consist of at least 9 earth rods. The soil your earth system should be in moist soil which is conductive. For detailed advice on installing and maintaining an earth system, visit the Speedrite, Stafix or PEL website.

Problems with the energizer?

The energizer is switching to Standby mode unexpectedly

The energizer goes offline occasionally when connected to Wi-Fi

  • This may be caused by either:

  1. Weak connection between the mobile phone and internet. Move the mobile phone closer to the modem or 4G/5G transmitter to get a stronger signal.

  2. Weak connection between energizer and modem. Move the energizer closer to the router or install a booster. Read Considerations when setting up a Wi-Fi network for use with connected energizers.

The energizer is displaying a fault code (either all of the red LEDs are illuminated and some of the green LEDs are illuminated OR the first red light is flashing).

  • The issue may be due to temperature. Try moving the energizer to a cooler location, out of direct sunlight. If not, it may be due to mains voltage being too high or low. Talk to an electrician.

For all other faults, take a photo of the fault code and contact the support team. Click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com

Problems connecting the energizer with Datamars Pro?

Check that you have the latest version of Datamars Pro

  1. Go to the Google Play store (Android smartphones) or App store (Apple iPhones):

  2. Search for Datamars Pro and tap Update:

Check the Datamars Pro app settings

Apple iPhone - Datamars Pro settings

  • The phone's Bluetooth setting must be ON.

  • The Location and Bluetooth™ settings must be ON for the Datamars Pro app.

To enable Bluetooth on an Apple iPhone:

  1. Go to Settings.

  2. Enable Bluetooth.

To check the settings for Datamars Pro on an Apple iPhone:

  1. Go to Settings and search for Datamars Pro.

  2. Set Location to While Using the App or Always.
    Set Bluetooth to ON.

Android smartphones - Datamars Pro settings

  • The phone's Bluetooth setting must be ON.

  • the Location and Storage settings must be ON for the Datamars Pro app.

To turn Bluetooth ON on an Android iPhone:

  1. Go to Settings / Connections.

  2. Enable Bluetooth.

To check the settings for Datamars Pro on an Android smartphone:

  1. Go to Settings / Apps and search for Datamars Pro.

  2. Tap Permissions.

  3. Set Location to Allow only while using the app or Allow all the time.

Not receiving notifications?

Check that the energizer has notifications enabled.

Check the notification threshold settings for the energizer

Check the Notifications settings in Datamars Livestock.

Check the Notifications settings on your mobile phone

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