📝 In 2025, most control units were upgraded with new software. In most circumstances, you should perform the steps in this article, referencing the latest software. The following article should only be used if those steps don't work.
A poor internet connection will slow down data the flow of data to Datamars Livestock. A lost connection will prevent data flow altogether.
To troubleshoot a Wi-Fi internet connection:
Position yourself next to the WOW system.
Go into your mobile phone settings and check that Wi-Fi is set to On.
From the list of available networks, select RemoteWOW and enter the password trutestRemoteWOW.
Open a browser (e.g. Google or Safari) and type 192.168.50.1 into the address bar.
This will launch the Datamars WOW Configuration app:
5. Scroll down to Current Signal.
The Connection Type should display the Wi-Fi network.
The Adaptor Status should display Connected.
The Signal Strength should be between -20 and -70 dBm.
If the Connection Type is not displaying the Wi-Fi network, check that the Wi-Fi network has been configured correctly.
If the Adaptor Status is Not connected, check that the Wi-Fi antenna is plugged in correctly on the control unit:
If the Signal Strength is between -71 and -100 dBm, reposition the Wi-Fi antenna. If this doesn't work, try a third-party antenna with a longer cable and mount it in a different location (e.g high on a pole).
If the problem persists, contact the support team (see below).