To analyse problems with your electric fence and energizer you will need to:
View the energizer status in the Datamars Livestock mobile app.
Measure the fence voltage using a Fault Finder or Fence Remote Control or a Digital Voltmeter (DVM).
Examine the lights on the energizer
Problems with the electric fence?
In the Datamars Livestock mobile app, the Current Voltage is low (e.g. 5 kV), even though the Target Voltage is set to high (e.g. 9 kV). The Fence Voltage measured is also low (e.g. 4 kV).
A branch may have fallen on the fence or something may be entangled in it. Disconnect the energizer from the mains power supply, then check the fence.
In the Datamars Livestock mobile app, the Current Voltage is high (e.g. 9 kV) but the Fence Voltage measured is low (e.g. 4 kV).
Problems with the energizer?
The energizer is switching to Standby mode unexpectedly
A neighbour's remote control may be affecting your energizer. Change the address setting on your energizer and remote control (see Programming the energizer to communicate with a Remote Control Fault Finder).
The energizer goes offline occasionally when connected to Wi-Fi
This may be caused by either:
Weak connection between the mobile phone and internet. Move the mobile phone closer to the modem or 3G/4G/5G transmitter to get a stronger signal.
Weak connection between energizer and modem. Move the energizer closer to the router or install a booster. Read Considerations when setting up a Wi-Fi network for use with connected energizers.
The energizer is displaying a fault code (either all of the red LEDs are illuminated and some of the green LEDs are illuminated OR the first red light is flashing).
The issue may be due to temperature. Try moving the energizer to a cooler location, out of direct sunlight. If not, it may be due to mains voltage being too high or low. Talk to an electrician.
For all other faults, take a photo of the fault code being displayed on the energizer and contact your distributor who will arrange servicing.