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Troubleshooting the WOW system
Troubleshooting the WOW system

Try these solutions if you have a problem with your WOW system

Rosemary Stone avatar
Written by Rosemary Stone
Updated over a week ago

The WOW system has no power

  1. On your mobile phone, open the Wi-Fi settings and look for RemoteWOW in the available networks.

  2. If the RemoteWOW Wi-Fi option is not in the list it is possible that the system has insufficient power.

Battery powered WOW systems:

  1. Check that the WOW system is plugged into the battery.

  2. Use a multimeter to check that the battery reading is above 12 V.

  3. If the battery is below 12 V, recharge the battery.

  4. Once charged, reboot the WOW system. The system should go back online.

Mains powered WOW systems:

  1. Check that the WOW system is plugged in and powered on from the mains power supply.

  2. Plug another electrical device into the mains power and see if it powers on. If not, there may be an issue with that plug.

  3. Plug the WOW system into a different mains plug.

  4. Reboot the WOW system. The system should come back online.

If the problem persists, contact the support team (see below).

Electronic (EID) tags are not being read

  1. Position yourself next to the WOW system.

  2. Go into your mobile phone settings and check that Wi-Fi is set to On.

  3. From the list of available networks, select RemoteWOW and enter the password trutestRemoteWOW.

  4. Open a browser (e.g. Google or Safari) and type 192.168.50.1 into the address bar.

    This will launch the Datamars WOW Configuration app:

5. Scroll down to Last RFID.

6. Position an EID tag near the EID antenna and confirm that you can see the EID number in the Last RFID field.

7. If no EID appears, check that the antenna is plugged in correctly.

8. Turn off all other electronic equipment (other EID readers within 50 m, electric fence energizers, irrigators, milk pumps, etc) and repeat the test. If the EID tag is read, there is an electrical interference issue to be resolved. Contact the support team (see below).

Inaccurate weights or no weights

  1. Position yourself next to the WOW system.

  2. Go into your mobile phone settings and check that Wi-Fi is set to On.

  3. From the list of available networks, select RemoteWOW and enter the password trutestRemoteWOW.

  4. Open a browser (e.g. Google or Safari) and type 192.168.50.1 into the address bar.

    This will launch the Datamars WOW Configuration app:

5. Scroll down to Current Weight.

6. Physically stand on the middle of the platform and check your own weight.
​

7. If you can't see your weight, check that the load bar cables are plugged in correctly.

8. Check the rubber and poly seals on the inside and outside of the platform are intact and undamaged. Check underneath the platform to make sure that there are no rocks or debris is preventing movement.

If the problem persists, contact the support team (see below).

Poor or lost internet connection

A poor internet connection will slow down data the flow of data to Datamars Livestock. A lost connection will prevent data flow altogether.

See Troubleshooting a Wi-Fi internet connection

See Troubleshooting an LTE internet connection

See Troubleshooting a satellite internet connection

Having trouble?

  • Phone the Datamars Smart Farming support team:
    AU 1800 248 774
    NZ 0800 248 722
    US +1 (888) 431-0957 (toll free).
    UK +44 20 4571 7717
    IE and EU +353 (21) 242 8844

  • Email sf-support@datamars.com

  • Ask us a question in the blue messaging tool on the bottom right hand side of your screen.

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