FAQ/Troubleshooting - Migrating to the new, integrated Datamars Livestock platform and Datamars Pro mobile app

Begin by downloading and installing the new Datamars Pro mobile app:

💡 You should now delete the old Tru-Test Data Link mobile app - it is no longer required.

If you already have a Datamars Livestock account for Active Tag, Autonomous Weighing, Dairy Drafter/Sort Gate, Fence Monitoring or Connected Energizer products, use your existing login. This will mean that all your farm data will be in one place 😊.

When you launch the app, tap Log in instead of registering for a new account:

📝 Your old Datamars Livestock legacy login will not work in the Datamars Pro app.

A single Datamars Livestock user account can have multiple farms associated. Once you have set up your first farm, log in to the Datamars Livestock web app using your credentials, then in the top left-hand corner, click on your primary farm name and choose +New farm:

Follow the steps to create a new farm.

Now, whenever you transfer sessions to Datamars Livestock using the Datamars Pro app, Data Link PC software or on a 5000 indicator, you will be asked to select a farm.

To migrate data from multiple farms in the legacy platform to multiple farms in the Datamars Livestock platform:

💡 If you need assistance, click on the Live Chat bubble in the bottom right-hand corner of this screen or email sf-support@datamars.com. Send your email address, the name of your old farms in Datamars Livestock legacy platform and names of your new farms in Datamars Livestock.

The new app supports these models:

*XRP2 EID panel reader is supported in Datamars Pro for Android only

If you have an older device, see below.

Some older Tru-Test products are not supported on the new Datamars Pro mobile app. These include:

However, you can still get data off your device using Data Link PC.

Yes, the old Data Link mobile app and Datamars Livestock (legacy) web app will be available until April 2026. However, because the Datamars Pro app, Data Link PC software and 5000 indicators are now designed to send data to Datamars Livestock (not the old Datamars Livestock legacy platform), we recommend starting the transition as soon as possible so that all your data will be in one place.

When you first log into Datamars Pro app, if the email address used exists in Datamars Livestock legacy platform, go to Menu / General Settings / Begin migration to transfer your old data. Within 24 hours, the migration will be complete and data will be available in Datamars Livestock.

❗ The migration service will be available until April 2026. After that, the legacy platform will no longer be accessible. Contact the Datamars support team sf-support@datamars.com with your email address and the name of the old farm in the legacy platform.

If you have multiple farms in the legacy platform, see Q4. What if I have multiple farms? above.

You need to update Data Link PC software. Only Version 6.1 or above supports the new Datamars Livestock integrated platform.

You need to update the firmware on your XR5000, ID5000 or JR5000. Only Version 4.8 or above supports the new Datamars Livestock integrated platform.

If you use custom data fields on your weigh scale indicator or EID reader e.g. you have created a custom field to record a particular animal trait (e.g Breed or Body condition score), this information will be available for viewing in Datamars Livestock. If you want to sort data or manipulate it further, you will need to export as a .csv file and open it in Excel.

📝 If a custom field contains weight data, this will be imported as a weight field in Datamars Livestock if it is named "Weight" and is a number field.

💡 Check the farm settings in the Datamars Livestock web app. If your farm is not set to the correct country, NAIT, NLIS or SNIG will not be available.

💡 In the Datamars Pro mobile app, check that you are logged into Datamars Livestock first before registering a transaction. If you do not do this, the option to register a transaction will not be available.

💡 You may need to re-enter your NAIT or NLIS details. See below.